At re:Invent 2022, Amazon Web Services (AWS) announced the AWS Conversational AI Competency program to help businesses implement advanced AI-powered chatbot, virtual assistant and IVR (interactive voice response) solutions, designed to improve user satisfaction and cut operational costs.
AWS Conversational AI Competency Partners seek to support customers in selecting use cases and defining Natural Language Understanding (NLU) intents and training phrases, designing conversational flows, integrating backend services and more.
The initial partners include Accenture, Cation Consulting, Cognigy, Deloitte, NeuraFlash, NLX, Quantiphi, ServisBOT, TensorIoT, VoiceFoundry, and XAPP AI.
AWS Conversational AI Competency will launch in Q1 2023.
