New Pia offering designed to free up resources for MSPs

Pia this week launched Pia aiDesk, an automation platform that integrates with existing IT service management (ITSM) tools to simplify processes, free up resources, and improve operational efficiencies for managed services providers (MSPs).

“Getting the service desk right has always been a pain point for MSPs,” said Christian Pacheco, founder and chief executive officer of the Australian firm. “An AI-first approach to improving operational efficiency through process optimization, Pia reduces the time technicians spend on Level 1 and Level 2 support tickets. With Pia, MSPs will be able to reduce their workloads, resolve tickets faster, and improve ticket closure rates.”

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