Boosting service provider revenue with remote print management

Xerox says it’s working on a new plug-in solution for remote monitoring and management (RMM) software that will help IT service providers capture more business.

The software integrates Xerox’s printer discovery and monitoring capabilities with RMM software for managed service providers and IT professionals from LabTech. The solution will be available for beta testing in January.

According to Xerox, the solution has a single dashboard that provides information on printer activity, and displays error messages such as paper jams or low consumables. The solution is vendor agnostic, and Xerox said it will allow IT service providers to add printer monitoring to its other remote service offerings. It hopes other MSP vendors will join LabTech in integrating with the Xerox solution.

“The IT and document service markets are converging, and Xerox is helping resellers capitalize on opportunities within each,” said Douraid Zaghouani, president of channel partner operations for Xerox Technology, in a statement. “Our integration with LabTech is another step toward making it easy for IT service providers to generate new recurring revenue streams and grow their businesses by managing print as well.”

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Jeff Jedras
Jeff Jedras
A veteran technology and business journalist, Jeff Jedras began his career in technology journalism in the late 1990s, covering the booming (and later busting) Ottawa technology sector for Silicon Valley North and the Ottawa Business Journal, as well as everything from municipal politics to real estate. He later covered the technology scene in Vancouver before joining IT World Canada in Toronto in 2005, covering enterprise IT for ComputerWorld Canada. He would go on to cover the channel as an assistant editor with CDN. His writing has appeared in the Vancouver Sun, the Ottawa Citizen and a wide range of industry trade publications.

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