CDN Top Newsmaker: Synnex Canada’s Mitchell Martin

A culture shift came to the Canadian operation of Synnex thanks to its longtime leader, president Mitchell Martin.

Martin told CDN the services culture initiative is a North American wide strategy centered around ServiceSolv. The new services push will have solutions development managers handle all aspects of a channel partner solution such as implementation, special delivery and deployment services in the field. “We are closing about 1,000 to 1,500 tickets a month through ServiceSolv, and our goal is to expand that dramatically,” Martin said.

Beyond ServiceSolv, Synnex Canada offers MobilitySolv, which includes Internet of Things, CloudSolv, VisualSolv, ConvergSolv, GovSolv, and PrintSolv where Synnex Canada was recently named distributor of the year for HP Inc. Canada.

The distributor also in 2016 worked on making the culture shift consistent with solutions and services. Martin said the Mississauga, Ont.-based company is investing in people resources for ServiceSolv, MobilitySolv, and GovSolv.

There are people now in place for activation services in MobilitySolv with Rogers and Bell, but Martin said that area will focus on commercial activations. In the U.S., MobilitySolv has managed to do 150,000 commercial activations in 2015.

“It’s only a matter of time before this catches on in Canada,” Martin said.

Would you recommend this article?

Share

Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.


Jim Love, Chief Content Officer, IT World Canada

Featured Download

CDN Staff
CDN Staffhttps://channeldailynews.com
For over 25 years, CDN has been the voice of the IT channel community in Canada. Today through our digital magazine, e-mail newsletter, video reports, events and social media platforms, we provide channel partners with the information they need to grow their business.

Related Tech News

CDN in your inbox

CDN delivers a critical analysis of the competitive landscape detailing both the challenges and opportunities facing solution providers. CDN's email newsletter details the most important news and commentary from the channel.