Channel Bytes January 20, 2023 – Microsoft announces GA of Azure OpenAI; 24-7 Intouch rebrands; Pia aiDesk for MSPs; and more

Staying informed is a constant challenge. There’s so much to do, and so little time. But we have you covered. Grab a coffee and take five while you nibble on these tidbits.

CrowdStrike adds former SentinelOne execs to its leadership team

CrowdStrike has announced that two new executives have joined its leadership team, both focusing on the company’s channel and small business segments. Daniel Bernard has been appointed chief business officer, and Raj Rajamani has been named chief product officer, DICE (Data, Identity, Cloud and Endpoint).

Bernard and Rajamani most recently served as the chief marketing officer and chief product officer respectively at SentinelOne.

New Pia offering designed to free up resources for MSPs

Pia this week launched Pia aiDesk, an automation platform that integrates with existing IT service management (ITSM) tools to simplify processes, free up resources, and improve operational efficiencies for managed services providers (MSPs).

“Getting the service desk right has always been a pain point for MSPs,” said Christian Pacheco, founder and chief executive officer of the Australian firm. “An AI-first approach to improving operational efficiency through process optimization, Pia reduces the time technicians spend on Level 1 and Level 2 support tickets. With Pia, MSPs will be able to reduce their workloads, resolve tickets faster, and improve ticket closure rates.”

24-7 Intouch rebrands

Winnipeg-based customer experience management, digital engagement, and technology solution provider 24-7 Intouch announced this week that it has changed its corporate name to IntouchCX to, it said in a release, “better align with its accelerated growth, new solution offerings, and positioning as a market innovator.”

“We recognized there was an opportunity for us to rebrand ourselves to further showcase our commitment to innovating in an industry that really needs it,” said Greg Fettes, founder and chief executive officer of IntouchCX.

Infinidat launches expanded partner program support

Infinidat, a provider of enterprise storage products, has announced a series of new initiatives, extensions, and updates to its channel partner program worldwide. The company said it continues to “invest heavily in providing support for partners, with channel revenue contribution up 52 per cent year-to-year globally.”

Additions include a new sales enablement and training program − the Infuziast Certified Partner Program − along with regional program enhancements, such as channel partner advisory boards.

Microsoft announces GA of Azure OpenAI Service

This week, Microsoft announced the general availability of its Azure OpenAI Service, which includes GPT-3.5, Codex, and DALLE 2. The company says that ChatGPT will be added to the portfolio soon.

Availability is restricted to customers who meet and adhere to the standards for responsible and ethical AI principles that Microsoft has set and published, it said. Customers are required to apply for access describing their intended use-case or application before they are given access to the service.

Blueprint Software Systems selected to be preferred RPA Migration Technology partner for Microsoft’s global RPA migration program.

Toronto-based Blueprint Software Systems this week announced that it has been selected to be a preferred RPA Migration Technology partner for Microsoft’s global RPA migration program. The program is designed to help customers migrate existing robotic process automation (RPA) estates to Microsoft Power Automate for Desktop (PAD).

The company said in its announcement that, with Blueprint’s RPA migration solution, organizations can now transition to Power Automate for Desktop while saving 60-75 per cent of the time and costs associated with re-coding the automations manually from scratch.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Lynn Greiner
Lynn Greiner
Lynn Greiner has been interpreting tech for businesses for over 20 years and has worked in the industry as well as writing about it, giving her a unique perspective into the issues companies face. She has both IT credentials and a business degree

Related Tech News

Featured Tech Jobs


CDN in your inbox

CDN delivers a critical analysis of the competitive landscape detailing both the challenges and opportunities facing solution providers. CDN's email newsletter details the most important news and commentary from the channel.