D&H Canada is announcing a new initiative called “Here’s to North American Service” which will usher in hands-on customer service to solution providers at its Canadian location in Mississauga, Ont., and its U.S. locations.
According to the company, the new North American service model is a broad application of the consultative service ideology the distributor has been providing to its accounts for years in Canada. The new service approach will have a philosophy where D&H is investing in each unique customer in order to help them grow and succeed.
As an added bonus, D&H is conducting a sweepstakes in which both new and existing customers can enter to win a tablet PC package valued at more than $500.
The prize package includes: an AOC Breeze 8-inch tablet, Belkin case, Ultimate Ears earphones, Microsoft mouse, SanDisk Cruzer flash drive, and Targus Bluetooth keyboard. The sweepstakes will run from now until August 31.
D&H has also produced a video about its service initiative featuring its tenured co-owner employees with a message about their understanding of the individuals they serve. The gist of this message is that at D&H, “we get you.” You can watch the video at dandh.ca home page with no log-in required. The distributor has developed patriotic-themed D&H logos for both Canada and the U.S. to celebrate this new initiative.Similar to D&H’s 2010 “It’s About People” project, the North American service model wants to remind channel partners of D&H’s service differential.
Greg Tobin, general manager at D&H Canada, said the enhanced North American program is based on principles that have benefitted D&H’s overall customer base for decades. Our hands-on service model is what has allowed us to become quickly entrenched in Canada, accumulating customer loyalty along the way.
Tech Data Canada signs Fujitsu
Tech Data Canada (Nasdaq: TECD)announced a partnership with Fujitsu to become the sole distributor in Canada for their new Enterprise Channel Program.
Key components of this program will be Fujitsu’s Primergy servers and Eternus storage systems. The Eternus and Primergy solutions are for small and medium-sized businesses looking for pre-tested and certified system combinations that reflect high business availability and integrate easily into Dynamic Infrastructures.
Greg Myers, vice president of marketing, Tech Data Canada, said the combination of the Primergy performance and reliability with Tech Data’s logistics and value added services will allow Fujitsu to be a contender in the Canadian server market.
David Shearer, executive vice president of sales, Fujitsu Canada, said Tech Data has such strong technical abilities in addition to their excellent relationships within the Canadian VAR community. Fujitsu expects to be able to build solid partnerships with Tech Data partners and leverage the Advanced Technology Solutions Centre (ATSC) to showcase our Primergy Servers and Eternus Storage
Avnet Technology Solutions (NYSE: AVT) named Cookie Serrano as vice president of finance for the value-added distributor in the Americas region. Serrano joins Avnet with more than 20 years of experience in the finance and accounting fields, having worked for companies such as Goodrich Corp., Motorola and U.S. Foodservice Corp. in various financial management positions.
Serrano will report to Rusty Murdaugh, group finance officer, Avnet Technology Solutions, Global. Avnet also promoted Lynn Torrel to vice president of Avnet United, which supports the top tier global and strategic contract manufacturer accounts. She will now lead the group, replacing Gerry Fay who was recently announced as Avnet’s global logistics and operations officer.
Torrel has been in the electronics industry for 16 years, with the past 11 years at Avnet managing complex global customers. Torrel will report to Harley Feldberg, president of Avnet Electronics Marketing.
In the U.K. Avnet announced that it has signed a UK and Ireland agreement with LifeSize to deliver the latest audio visual and high-definition video conferencing technology. The agreement boosts Avnet’s unified communications portfolio. The move also follows recent announcements by Avnet to extend its relationships with Motorola and Avaya to increase sales of its UC solutions. The agreement with LifeSize, an integrated video partner for Microsoft and a video end-point partner of choice for Avaya, was in part made because of the company’s current strategy to strengthen its end-to-end unified communications proposition and secure new markets.
And, Avnet Memec announced that it has expanded its component distribution agreement with Microsemi Corp. Microsemi is a provider of semiconductor solutions differentiated by power, security, reliability and performance. Avnet Memec will sell and support Microsemi’s full range of power, RF, analogue and mixed-signal devices throughout all European territories.
Who is reporting and who will be reporting
Speaking of Avnet, they will be reporting its fourth quarter and fiscal year 2011 earnings August 10, 2011. Arrow Electronics Inc. (NYSE: ARW) will report its second quarter earning on July 27th.
ScanSource, (Nasdaq: SCSC) however, did report its numbers. The value-added distributor of point of sale products announced that sales results for its quarter ended June 30, 2011 are expected to be in the range of $724 million to $734 million, compared to $582 million for the same period one year ago.
Ingram hits public sector with show
Ingram Micro Inc. (NYSE: IM) will be hosting its 2011 Vertical Market Symposium public sector and healthcare solution providers in Dallas in July of next year.
