EMC acquires ITIL software maker

EMC Monday announced it had acquired for an undisclosed sum Infra, a privately held maker of help desk and IT service management software.

EMC, whose other management technology acquisitions include Smarts, nLayers and Voyence, will further augment its “closed-loop service orchestration” strategy with the Infra buy, the company said in a press release.

EMC’s strategy entails automating data center operations and company officials said Infra’s Web-based software includes Pink Elephant-certified, ITIL-compatible applications that will be integrated with EMC’s discovery, mapping and model-based technologies.

Infra’s infraEnterprise service management suite includes a service desk, incident, problem, change, configuration, release service-level and availability management capabilities. The applications work together, ensuring workflows operate between applications.

EMC intends to incorporate Infra’s software, which has been verified to comply with the best practices laid out in ITIL, into its Resource Management Software business unit.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

CDN Staff
CDN Staffhttps://channeldailynews.com
For over 25 years, CDN has been the voice of the IT channel community in Canada. Today through our digital magazine, e-mail newsletter, video reports, events and social media platforms, we provide channel partners with the information they need to grow their business.

Related Tech News

CDN in your inbox

CDN delivers a critical analysis of the competitive landscape detailing both the challenges and opportunities facing solution providers. CDN's email newsletter details the most important news and commentary from the channel.