EMC acquires ITIL software maker

EMC Monday announced it had acquired for an undisclosed sum Infra, a privately held maker of help desk and IT service management software.

EMC, whose other management technology acquisitions include Smarts, nLayers and Voyence, will further augment its “closed-loop service orchestration” strategy with the Infra buy, the company said in a press release.

EMC’s strategy entails automating data center operations and company officials said Infra’s Web-based software includes Pink Elephant-certified, ITIL-compatible applications that will be integrated with EMC’s discovery, mapping and model-based technologies.

Infra’s infraEnterprise service management suite includes a service desk, incident, problem, change, configuration, release service-level and availability management capabilities. The applications work together, ensuring workflows operate between applications.

EMC intends to incorporate Infra’s software, which has been verified to comply with the best practices laid out in ITIL, into its Resource Management Software business unit.

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Jim Love, Chief Content Officer, IT World Canada

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