Firms using video cameras for more than just surveillance

Businesses using digital video cameras aren’t just using them for surveillance purposes – they’re also planning to expand those cameras into other areas of operation, according to new survey results.

Eagle Eye Networks Inc., a video surveillance solutions provider, did a series of surveys earlier this year, polling about 250 people in some surveys, and 500 people in the others. The surveys were all based in the U.S.

In one survey, about 52 per cent of 500 respondents said they would be using video to boost both operations and security, while 32 per cent said it would be for security only. Another 16 per cent said their video was solely geared towards operations.

Out of the respondents who said they wanted to expand video to the operations side, they picked two of the following choices. About 51 per cent said they wanted to use video to improve customer service, while 44 per cent said they wanted to boost their employees’ productivity in general.

Another 32 per cent said they wanted to be able to use video to analyze why their customers behave in certain ways, 30 per cent wanted to cut down on the levels of injury and risk in their workplace, and 17 per cent wanted to enforce compliance with their business processes and work hours.

Still, as appealing as it is to be able to leverage video for other tasks, besides simply security, there are still a host of barriers holding businesses back.

In a separate survey of 250 respondents, 79 per cent of them said they had at least one major concern with cloud-based video surveillance. With respondents able to pick two choices, 45 per cent said they weren’t sure how secure their cloud-based video surveillance system would be, while another 41 per cent said it might eat up too much bandwidth.

Twenty-eight per cent were concerned about how reliable a cloud-based surveillance system would be, 26 per cent expected a lot of work with transitioning to the new system, and 22 per cent were worried the cloud-based system wouldn’t work with their current cameras.

Get the full report here

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Jim Love, Chief Content Officer, IT World Canada

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