Four ways to strengthen customer relationships

December 2, 2010
Four Ways VARs Can Strengthen Customer Relationships
The VAR Guy
Christine Callahan shares some tips on how partners can strengthen customer relationships.

“Apply these EASY steps for superior support services: Step One – Provide a single point of contact for I.T. support services, Step Two – Consolidate their equipment lists and service warranties into one contract, Step Three – Provide a North American-based, highly certified help desk available 24 hours a day, 365 days a year, Step Four – Provide flexible service level contract options.”

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iPhone, iOS ‘most desired’ among consumers
The Loop
Jim Dalrymple writes about the most desired smartphone and operating system according to customers.

“Apple’s iPhone and its mobile operating system iOS are the most desired smartphone and operating system among smartphone buyers, according to a new study by market research firm, Nielsen. The iOS is basically tied with RIM’s Blackberry operating system for smartphone OS market share, although the iOS did come out on top. Apple came in with 27.9 per cent share and RIM had 27.4 per cent share.”

Acer plans to overtake iPad in two or three years
The Loop
Jim Dalrymple shares Acer CEO, Gianfranco Lanci’s plans for the tablet space.

“Acer CEO Gianfranco Lanci said he thinks it will take his company two or three years to overtake the iPad and Apple’s early lead in the tablet market. ‘We hope our tablet PCs can reach a global market share of 10 per cent to 20 per cent initially, and become the market leader in two to three years,’ Lanci said.”

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Maxine Cheung
Maxine Cheung
Staff Writer, Computer Dealer News

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