How managed service providers can reap more customer benefits

January 19, 2009
Apple moves to unify its OS and interface
The Register
Rik Myslewski writes that after recent reports, Apple may be working to transform itself from a “second-tier” computer company to a top-level CE one.

“First, a story published today by AppleInsider reports that Apple ‘has filed for a trademark for its OS X operating system but without the ‘Mac’ prefix that has accompanied the name since its inception.’ Second, multiple postings on MacNN, MacRumors, The Graphic Mac, and others discuss the rumoured overhaul of Mac OS X’s Aqua user interface (UI), code-named ‘Marble,’ when version 10.6, Snow Leopard, is released this year.”

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Rumour: 3G-Equipped HP Mini Note to Ship June
Wired
Brian Chen writes that according to a publication in Taiwan, HP may soon be releasing an upgrade to its HP Mini Note netbook in June.

“DigiTimes cites ‘sources at notebook makers’ who claim the HP Mini 2150 is set for release in June — just four months after the Mini 2140 hits stores.Unlike its predecessor, the Mini 2150 will ship with a built-in 3G modem. That was the only difference disclosed.”

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Have You Got the Right Managed Services Attitude?
MSPmentor Net
Paul Barnett offers advice on how managed service providers can bring more value to their customers.

“Show your client what they truly spend. Many times, their current monthly costs already exceed or are close to what they would spend on a managed services plan. Highlight the insurance aspect of your Manage Services plan. If a server goes down, you have them covered. They will not have to pay thousands of dollars in labuor to get things up and running again. It’s all a part of their contract. Explain how your services will now be proactive rather than reactive. Let them know, since you are on the hook for labour, you are going to do everything in your power to keep their network running at peak performance. In the old ‘break fix’ model, it was beneficial for your business when things went wrong. Now the contrary is true.”

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Jim Love, Chief Content Officer, IT World Canada

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Maxine Cheung
Maxine Cheung
Staff Writer, Computer Dealer News

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