MSPs helping VARs get their heads in the cloud

By Catherine Morin

The adoption of cloud is in full swing, but that doesn’t mean it comes easy.

IT operations management (ITOM) professionals are struggling to monitor the ever-increasing quantity of data streaming from multiple platforms and devices, and they end up using several disparate pieces of software. Romain LeMerlus sees it all the time.



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The co-founder and CEO of Centreon’s North American business said the company is becoming the go-to partner for many organizations looking to address similar challenges, such as Benchmark, a prominent managed services provider headquartered in Mississauga Ont. Other partnerships include firms such as TeamWork and NoviPro.

“Partnerships are critical in increasing our North American market share, as they help us build trust with new customers in the region, ” said LeMerlus.

Partnerships are important for Benchmark, too.

The solutions provider, and this year’s diamond award winner for the Top Open Source Solution award at this year’s Channel Innovation Awards, has strong partnerships with nearly every single major vendor, and boasts a wide-range of services from infrastructure to cloud computing. Its president Luc Villeneuve, former country manager for Red Hat, has said how Benchmark wants to help solve critical business challenges with its vendor community.

“It is not our intention to build a fulfilment reseller model,” Villeneuve told CDN in a previous interview. “We are building a team of sales and delivery professionals with exceptional customer relationships.”

Benchmark started using Centreon to help monitor the full scope of its clients’ increasingly complex IT as they journey to the cloud. The Centreon platform allows them to add many sites to the perimeter almost instantly.

Combined with the open source software that helps clients bridge legacy to the latest and greatest, Benchmark cleverly weaved in Centreon’s monitoring tools to easily interact with remote staff, drill down to see what’s happening in remote sites, dig deeper into problems, and ultimately save all kinds of costs for both itself and its clients.

The complete solution is highly scalable in the customer environment, making it affordable for small organizations and multinational enterprises.

This year’s gold winner in this category was CPU Services.

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Jim Love, Chief Content Officer, IT World Canada

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