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N-able forms technology alliance with Mitel

New partnership to expand remote IP communications monitoring capabilities for managed services providersrnrn

Ottawa-based N-able Technologies has confirmed a technology alliance pact with their city neighbours Mitel.

The alliance calls for the integration of Mitel Communications Director (MCD), an IP communications software solution, with N-able’s N-central NSM software platform. The company said that this will make customized VoIP monitoring services a reality to managed services providers (MSP) worldwide. The service provides MSPs with actionable insight into communications system performance and the capability for around the clock business continuity.

In addition, the new alliance opens the door for MSPs to add IP communications to their service offerings, said N-Able president and CEO Gavin Garbutt.

Mitel also provides MSPs the option of deploying its call control software in a virtualized environment. Virtual MCD leverages VMware vSphere 4 to enable MSPs to consolidate Mitel’s voice and unified communications applications alongside non-voice business applications. This can help improve productivity and efficiencies in management and provide a single business continuity plan, the company said.

Paul Butcher, president and chief operating officer for Mitel, said this new technology alliance with N-able will make it possible for our mutual partners to deliver managed services remotely while monitoring communications information for their customers from one centralized console.

Garbutt added that the alliance supports N-able’s initiatives for ensuring partner success by investing in the business acumen, technology and services that MSPs need to deliver a high-value, high-performance 100 per cent IT coverage model to their customers.

“We’re very pleased to partner with Mitel to offer this compelling technical integration to our mutual partner base. As demand for VoIP continues to grow, our partners will be able to take advantage of Mitel Communications Director which is designed to optimize communications system performance for their customers,” says Garbutt. “In addition, they’ll have access to a solution designed to extend their portfolios to meet their 100 per cent IT coverage goals, improve profitability, increase margins and grow their businesses.”