NetEnrich has announced a new networking practice to help its partner community take advantage of consultative IT services to support network infrastructure, unified communications (UC) and voice over IP (VoIP) for customers.
Justin Crotty, senior vice-president and general manager at NetEnrich, said the networking practice is aimed at allowing channel partners with have large Cisco infrastructures to deliver a complementary managed service offering to customers, which will in turn lead to increased revenues.
The networking practice, which targets mid to large-sized enterprises and data centres, is made up of an International Organization for Standardization (ISO)-certified operations centre that offers 24x7x365 monitoring, maintenance and management services for UC and VoIP solutions.
Crotty said that while partners had the ability to offer network add-on services in the past, there was no formal program in place they could offer customers. Now, based on customer feedback, he said the company decided offer networking as a core practice that partners can utilize to offer specific programs to end-users.
“This is really a differentiator for us,” Crotty said. “NetEnrich’s Networking Practice offers our partners high-end consultative capabilities so they can gain access to top engineering, proven managed services practices and more that’s required to build a managed service practice for small businesses.”
The services offered through the networking practice are available in either a two month fee-based package, or in an hourly service on-demand pricing model. Some of the services offered include access to IT staff and proven processes to help with faster new client onboarding, NetEnrich’s Services Gateway appliance, which is a product that plays back all of the services that are performed on a business’ network infrastructure, and monthly executive and engineering reports.Crotty, whose career is deeply entrenched in the services market, after joining NetEnrich last summer from a 10-year tenure at Ingram Micro, including as its vice-president of services for North America, said growing the company’s partner base and accelerating their managed services business is a big focus area for the company this year.
“Our partnership with Ingram Micro and Arrow ECS are our routes to market in North America,” Crotty said. “We’ve added a couple hundred VARs over the last seven to eight months and we’re looking to recruit more that are focused on the SMB space. This year is not so much about launching new sexy stuff, but it’s about making sure people understand what we can do and to grow the business.”
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