In an effort to provide its partners with more information and visibility into their customers’ businesses, NetEnrich has announced its new Closet to Cloud IT services portfolio.
Justin Crotty, senior vice-president and general manager of NetEnrich, said Closet to Cloud was created to help partners with the “increasingly complex challenge of dealing with their customers’ infrastructures” which are often comprised of things like data centres, virtualization, cloud environments and more.
Using its Services Gateway, NetEnrich can make discoveries in a customer’s infrastructure and then provide relevant information and reports back to partners so they can focus on “other higher margin opportunities,” Crotty said. The customer information is delivered to partners through a Web-based portal where partners can also view a list of their clients, the equipment being managed, the task history for the equipment, ticket details and the status of patches.
“What we’re doing with Closet to Cloud is offering solution providers the ability to bring all (of their customers’ infrastructures) together. “We can provide management across all of those customer environments so the VARs have everything in a single view that’s easy to understand.”
The cost of this offering is based on the complexity of the environment and the number of devices, Crotty said. The services are sold in two monthly fee-based packages under the names of Aid, where the partner fulfills remediation efforts if NetEnrich is unable to, or Manage, which is a higher service level agreement where NetEnrich carries out the problem remediation on behalf of the partner.
In other related channel news, Crotty said NetEnrich is in the “early stages” of developing a formalized channel partner program right now. The hope is to have the program rolled out this June, he added.
“We want to have a program that rewards partners for doing business with us,” Crotty said. “The program will be around rewarding them based on real business in terms of things like how fast they’re growing and whether or not they’re a strategic partner for us. We’re looking at what resources we can bring to table to help them understand and learn about our services and teach them how they can make more margin.”
Currently Crotty said NetEnrich has about 350 partners in North America, with Canada representing about 10 per cent of that.
“I think the opportunity in Canada is bigger than what’s represented by our success there,” Crotty said. “We’re partnered with Ingram Micro through their Seismic offering, so we can reach into Canada that way. If we can increase our 10 per cent to 15 per cent partner base in Canada, I think that’ll be great,” he added.
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