New performance dashboards offer insights to Autotask users

Hosted IT business management software provider Autotask Corp. has launched a portfolio of new performance dashboards it says are designed to help IT solution providers gain clearer insight into their business operations, leading to better employee management and profitability.

Autotask has create more than 50 pre-configured, customizable charts that can display a range of data points to business decision makers, such as workforce efficiency statistics, customer satisfaction ratings, service level compliance and financial performance. The data can be filtered, and trends over time identified.

“Our singular focus is to provide our global clients with the tools and insight they need to improve their business operations and deliver measurable results for their clients,” said Patrick Burns, vice-president of product management of Autotask. “The new performance dashboards unlock valuable information from our customers’ Autotask systems and allow them to utilize data more effectively than ever before, significantly improving their efficiency, accountability and profitability.”

Dashboards have been created for several specific roles, including service desk operations and sales and opportunity management, both of which are available now. Later this year further dashboards will be released, including client reporting, financial management and project portfolio management.

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Jeff Jedras
Jeff Jedras
A veteran technology and business journalist, Jeff Jedras began his career in technology journalism in the late 1990s, covering the booming (and later busting) Ottawa technology sector for Silicon Valley North and the Ottawa Business Journal, as well as everything from municipal politics to real estate. He later covered the technology scene in Vancouver before joining IT World Canada in Toronto in 2005, covering enterprise IT for ComputerWorld Canada. He would go on to cover the channel as an assistant editor with CDN. His writing has appeared in the Vancouver Sun, the Ottawa Citizen and a wide range of industry trade publications.

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