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New performance dashboards offer insights to Autotask users

InfrastructureManaged Services & Outsourcing

Hosted IT business management software provider Autotask Corp. has launched a portfolio of new performance dashboards it says are designed to help IT solution providers gain clearer insight into their business operations, leading to better employee management and profitability.

Autotask has create more than 50 pre-configured, customizable charts that can display a range of data points to business decision makers, such as workforce efficiency statistics, customer satisfaction ratings, service level compliance and financial performance. The data can be filtered, and trends over time identified.

“Our singular focus is to provide our global clients with the tools and insight they need to improve their business operations and deliver measurable results for their clients,” said Patrick Burns, vice-president of product management of Autotask. “The new performance dashboards unlock valuable information from our customers’ Autotask systems and allow them to utilize data more effectively than ever before, significantly improving their efficiency, accountability and profitability.”

Dashboards have been created for several specific roles, including service desk operations and sales and opportunity management, both of which are available now. Later this year further dashboards will be released, including client reporting, financial management and project portfolio management.