Novell publishes ITIL blueprint

WALTHAM, Mass.– Novell announced a Desktop-to-Data Centre Management Blueprint, based on ITIL services and built on open standards.

The blueprint maps ITIL processes to required management technologies, allowing Novell and its partners to build integrated management solutions based on open standards.

The company said the comprehensive approach covers the management of all the computing resources in a typical organization, including personal devices, telecommunications, desktops, networks, storage, handheld devices and servers. Additionally, the blueprint supports multiple operating systems, hardware platforms, and both physical and virtual environments.

The new Novell management blueprint establishes the structural framework that partners can use to build unified systems and process management solutions that leverage Novell’s Linux and ZENworks expertise.

The standards used will include Systems Virtualization, Partitioning and Cluster (SVPC) model, Common Information Model (CIM) and Systems Management Architecture for Server Hardware (SMASH). The blueprint will also incorporate Web Services for Management (WS-Management), which is the first specification in support of the Distributed Management Task Force (DMTF) initiative to expose model-agnostic management resources via a set of Web services protocols. Key features that are mapped out include Service Delivery, Service Support, a Federated Configuration Management Database (FCMDB), Software Asset Management, discovery, security and identity, and audit and compliance.

Customers and partners can download the complimentary Novell white paper “A Blueprint for Better Management from the Desktop to the Data Centre”at www.novell.com/dca.

 

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Jim Love, Chief Content Officer, IT World Canada

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