Operational deficiencies costing IT service providers billable hours

A new report from hosted IT business management software vendor Autotask has found that inefficient business and data management processes are costing technology solution providers as many as 50 billable hours every month.

Autotask commissioned Decision Tree Labs to conduct its IT Service Provider Benchmarking Study, surveying 229 managed services providers, IT service providers, value-added resellers, independent software vendors, and others.

The survey found that 61 per cent of respondents lose up to 20 hours per month because they’re unable to accurately capture billable time, 60 per cent lose up to 20 hours per month entering data into multiple business systems, 59 per cent lose up to 20 hours per month as they struggle to maintain those disparate systems, and 23 per cent lose 20 to 50 hours per month because they’e unable to optimally schedule employees and balance their time.

“As the availability and consumption of business technologies continue to evolve and accelerate, solution providers are tasked with delivering increasingly complex solutions for their clients and are being held accountable for the business outcomes they generate,” said Mark Cattini, president and CEO of Autotask, in a statement.  “The survey results indicate there is a significant opportunity for solution providers to increase their employee utilization and capture lost revenue by making their internal processes more efficient.”

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Jeff Jedras
Jeff Jedras
A veteran technology and business journalist, Jeff Jedras began his career in technology journalism in the late 1990s, covering the booming (and later busting) Ottawa technology sector for Silicon Valley North and the Ottawa Business Journal, as well as everything from municipal politics to real estate. He later covered the technology scene in Vancouver before joining IT World Canada in Toronto in 2005, covering enterprise IT for ComputerWorld Canada. He would go on to cover the channel as an assistant editor with CDN. His writing has appeared in the Vancouver Sun, the Ottawa Citizen and a wide range of industry trade publications.

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