makes a bid to reach SMB market

Small and medium-sized businesses (SMBs) using will soon have another option to track their travel expenses with the announcement of a new offering built on

Redmond, Wash.-based Concur Inc. will launch Concurforce before the end of the calendar year, company managers say. Built on’s cloud-based platform for developers, the employee-facing app will integrate into Salesforce customer relationship management (CRM) and Chatter to make it easier to track expenses while on the road.

Concur is an integrator of travel and expense solutions with other software platforms, and focuses on delivering a service that is accessible over the Web and on mobile devices, says Kim Albrecht, director of marketing communications at Concur.

“Expense reporting is a universal pain,” she says. “A lot of people are telling me ‘I am still using a paper-based system.’ This will give them more visibility into the cost of their sales.” CEO Marc Benioff made his case that the cloud is the next big thing for app development in his keynote at day two of Dreamforce, the firm’s annual conference in San Francisco. He projected a larger-than-life slide on screen behind him showing 550,000 apps having been developed on Facebook, with a very sharp upwards tick in 2010.“Yesterday’s platforms are holding back enterprise apps,” he said. “A next-generation platform is needed. It needs to be mobile, real-time and open. It needs to include feeds, profiles and the social graph.” has been working on expanding beyond its traditional CRM base in recent years, aiming to play the role of a more complete enterprise platform. Attracting third-party developers to build on will be key to making that happen, and Salesforce expanded the options available to developers with its acquisition of Ruby platform Heroku last year. Now the CEO of Heroku, Byron Sebastian, is leading up as’s senior vice president of platform.

“We see ourselves in a very clear leader spot in a market that is very early on. It’s here, it’s real, and the economic opportunity is huge,” he says. was named by Forrester Research as a leader in the Platform as a Service market in May, a market it estimates will grow to $12 billion by 2020.

Similar to how Microsoft offered a number of different choices for building applications in the 1990s, is now offering that complete platform, Sebastian says. “That’s what it takes to be on the list of suppliers to the largest companies in the world.”

For Concur, developing on made sense because the platform offered lots of new users that could be potential customers. The cloud platform was also easy to build on, says Sarah Kuberry, principal program manager at Concur.

“Whatever we wanted to do, we were able to do on,” she says. “It’s incredibly quick.

Concur started developing its new offering in May, and had a working demo version to display on the Dreamforce show floor. The app was built with Apex code, and a sprinkling of Java.

It offers users a one-click expense report based on travel itinerary. The app sends travel information through, which turns flight, hotel and rental car confirmation e-mails into a mobile travel itinerary. Users traveling together can also collaborate around their itinerary using Chatter.

“All those things normally e-mailed back and forth are put into Chatter without users having to do a thing,” Kuberry explains. Concur also ties into social networks such as Facebook and Twitter, so users can inform friends and family of their travel plans.

The platform currently has 400,000 developers that have created 240,000 custom applications. It delivers 500 million transactions every business day, according to

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Brian Jackson
Brian Jackson
As a Research Director in the CIO practice at Info-Tech Research Group, Brian focuses on emerging trends, executive leadership strategy, and digital strategy.

Related Tech News

CDN in your inbox

CDN delivers a critical analysis of the competitive landscape detailing both the challenges and opportunities facing solution providers. CDN's email newsletter details the most important news and commentary from the channel.