ServiceNow hires a Canadian country manager

Former RSA Canada area vice president Marc LeCuyer has become the first ever Canadian country manager for ServiceNow.

ServiceNow was called by AWS CEO Andy Jassy at the recently concluded Re: Invent show in Las Vegas one of the fastest growing multi-billion-dollar enterprise IT organizations.

The Santa Clara, Calif.-based ServiceNow is an enterprise cloud vendor with a motto to change the way people work today.

Marc LeCuyer

LeCuyer, who spent four years running RSA in Canada, will be responsible for sales, operations and over-all customer success across Canada.

LeCuyer’s appointment comes at a time when ServiceNow made a switch in leadership at the top. The company named John Donahoe its new President and CEO about a week ago. The outgoing CEO Frank Slootman will stay on as chairman of the board.

Donahoe was formerly President and CEO eBay Inc. Donahoe plans to take over from Slootman on April 3rd of this year.

“John is a highly capable and proven CEO, uniquely suited to lead ServiceNow in its next phase of growth and we are thrilled that the Board’s search for my successor has resulted in John joining the Company,” Slootman, said.

Slootman has led ServiceNow for the past six years.

The appointments of LeCuyer and Donahoe come as ServiceNow enters an historic strategic alliance with IBM. Both vendors have agreed to a multi?year, strategic partnership to offer ServiceNow’s cloud?based service automation platform and IBM products and services to replace the unstructured work patterns of the past with intelligent workflows of the future. The strategy behind the alliance is that by automating work, customers can energize staff resources towards increasing service levels and delivering better economics at the enterprise.

According to ServiceNow, enterprises need to move faster, but legacy tools and manual processes hold them back. The average employee is distracted once every 11 minutes and needs an average of 25 minutes to refocus on tasks. People compensate by working faster (but not necessarily more effectively), and experience more stress, higher levels of frustration and greater time pressures.

John Donahoe

While at Ebay, Donahoe revenues more than doubled to $18 billion, and eBay’s market value increased 250 per cent to $80 billion. Prior to joining eBay in 2005, Donahoe spent more than 20 years at Bain & Company. He began his career at Bain & Company and eventually rose to become CEO.

Donahoe said he was honoured to be running ServiceNow. Donahoe, in a statement, also credited Slootman for building the company and turning it into one of the fastest growing enterprise software company in the world. “ServiceNow is extremely well positioned to expand its leadership in the years ahead. Working alongside Frank and the Board, the management team and I intend to capitalize on our opportunities to drive growth and create value for our customers, partners, shareholders and employees,” he said.

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Jim Love, Chief Content Officer, IT World Canada

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Paolo Del Nibletto
Paolo Del Nibletto
Former editor of Computer Dealer News, covering Canada's IT channel community.

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