Skype aids communications for remote UN refugee workers

Humanitarian workers in the most remote parts of the world are being given a low-cost way to communicate with colleagues, friends and families as a result of a partnership between the United Nations High Commissioner for Refugees (UNHCR) and Skype.

Skype has developed a bespoke, low-bandwidth version of its software for deployment across 120 locations served by UNHCR staff members around the world.

The UNHCR version of Skype will provide both free and low-cost voice and video calls over the Internet, even when accessed through low connectivity networks. This will enable communications for humanitarian workers in some of the world’s most remote postings on the one hand, whilst lowering the cost of calling home on the other, as workers have to pay for personal calls.

The new software has already been tested successfully in Iraq, Sudan and Afghanistan, and is now available to over 1,000 staff stationed in remote locations in countries like Algeria, Bangladesh, Chad, Congo, Kenya, Kyrgyzstan, Nepal, Somalia, Sri Lanka and Uganda.

By the end of 2010, Skype and UNHCR plan for that to grow to over 2,000 staff. And by the end of 2011, the number connected is expected to reach over 3,000 – 80 per cent of UNHCR staff in hardship locations worldwide.

Skype and UNHCR are also exploring the development of a communications system that will benefit refugees more directly. The system aims to allow refugees to reach family and friends across borders, and will also be used to facilitate protection operations, including repatriation, resettlement and family reunification.

“Skype has removed some of the most challenging barriers to communications that we experience in these locations”, said Antonio Guterres, UN High Commissioner for Refugees. “This will benefit not only UNHCR staff and their families at home but, potentially, the tens of millions of refugees and other displaced people in the world today.”

Skype has also started a campaign to increase public awareness of UNHCR operations and help raise additional funds. The campaign will deliver messages via Skype to connected users, and encourage them to make a contribution using an online donate button.

Would you recommend this article?

Share

Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.


Jim Love, Chief Content Officer, IT World Canada

Featured Download

Related Tech News

Featured Tech Jobs

 

CDN in your inbox

CDN delivers a critical analysis of the competitive landscape detailing both the challenges and opportunities facing solution providers. CDN's email newsletter details the most important news and commentary from the channel.