3 min read

Solution Development

Genx Solutions' virtual IT department has helped the solution provider win awards and gain the confidence of customers such as Sunnybrook Hospital and UNICEF.rn



Nineteen years ago, the founders of GenX Solutions had an epiphany: Canada’s small- and medium-sized businesses were asking for IT solutions that would allow them to compete with their larger counterparts.

What GenX came up with was a collection of innovative service models designed to meet

the unique support and budgetary needs of the SMB. GenX had found its niche as the “”virtual IT department.””

And while technological progress has been astounding since the Toronto-based IT services firm first came into being, GenX’s idea of combining advanced technology with a firm understanding of the customer’s business environment is a timeless one.

GenX Solutions specializes in managed network services, blended threats security solutions, mobile workforce solutions and CRM solutions, all geared toward small- to mid-sized businesses.

“”Our core strength is our strong technical expertise deploying specialized solutions for SMBs, and our strong leadership to enable organizational change necessary to maximize business value from deployed solutions,”” says GenX’s Eric Lo, operations manager.

Where GenX differentiates itself is by offering each new client a four-phase service cycle: strategic planning, product acquisition, professional implementation and proactive support.

In the first phase, GenX experts identify the right technology solutions for your specific challenges. Next, products are individually chosen from GenX’s online catalogue with more than 55,000 items in hardware, software and accessories. As the project nears completion, the CareForce team at GenX professionally implements your new product acquisitions and backs up the entire process with experts in troubleshooting and solutions development.

The end result is a carefully devised implementation plan highly targeted to a unique business, not a one-size-fits-all approach that some IT companies try to hawk. Indeed, GenX’s secret is the realization that excellence in technological expertise cannot be adequately qualified without taking into account challenges facing small- to mid-sized businesses.

“”SMBs are usually challenged in financial, time and knowledge resources. Any technology undertaking without careful consideration of a SMBs’ unique contraints will not deliver business value and in worse case senario, causes business failure,”” says Lo.

“”GenX helps SMB succeed by providing leadership in a consultative process that fills these gaps, enabling SMBs to compete on an equal ground with their enterprise counterpart.””

One of the more popular solutions that GenX customers are requesting is the Microsoft Small Business Server 2003. The idea behind the product is to help business owners who are overwhelmed with the daily responsibility of running their businesses.

“”One of my dreams as a business owner is to take my entire office with me all the time,”” says Lo.

“”I would like to constantly get up-to-date business information on which business decisions are based. I would like to collaborate with everyone on the team at anytime to accelerate business processes. I would like to delegate and manage my tasks to ensure objectives are attained on target and on time. I would like to get in touch with suppliers, partners and customers anytime I want,”” he added.

Small Business Server 2003, with Remote Web Workplace and enhanced Outlook Web Access, enables business owners to communicate, collaborate and manage via the Internet. Small Business Server 2003 allows business owners to run their businesses anytime, anywhere.

At its Toronto-based Small Business Solutions Lab, GenX offers potential customers a look at real-world IT demonstrations. Among the projects on display are enterprise virus protection, critical data protection, network faxing, shared high speed Internet access, remote access, virtual private networking (VPN) and wireless networking. And yes, Microsoft Small Business Server 2003.

Its work has garnered GenX many kudos. It’s a three-time winner of the Consumers’ Choice Gold Award for Business Excellence and new winner of the Microsoft/VentureTech Best Practice Award for 2002.

The recognition has helped it land several well-known clients, such as the Ontario March of Dimes, UNICEF, Sunnybrook Health Centre, Toronto Catholic District School Board, the University of Toronto, and the Royal Conservatory of Music.

GenX currently has the capacity to service all major cities across Canada and in the United States through strategic affiliations. In most metropolitan areas in North America, technicians can be onsite within four hours.