< 1 min read

Ten ways to upsell to customers

Plus, malware from social networks and a new camcorder from HP

September 20, 2010
Study: 33% of SMBs Have Been Infected With Malware From Social Networks
Read Write Web
John Paul Titlow writes about where some SMBs are being infected with malware.

“About one-third of small and medium-sized businesses have been infected with malware from social networks like Facebook and Twitter, according to a recent study released by Panda Security, a company specializing in cloud security. The company surveyed 315 SMBs and found that 33 per cent of them had an experience with malware stemming from social networking sites, primarily Facebook, where third party apps can sometimes contain malicious code.”

What’s your opinion?

HP V5020u camcorder does 1080p in style
Laura June writes about a new handheld camcorder from HP.

“HP’s just outed a new camcorder, the 1080p loving V5020u. Among it’s other attractions, this camcorder boasts full HD 1080p video recording at a resolution up to 1920×1080, a built-in gyroscope for image stabilization, 10x digital zoom, a five megapixel sensor, a motion detector, a two-inch LCD, and an SDHC slot for extra storage capacity. This bad boy, which we think is pretty good looking, will be available in October for $159.”

MSPs: 10 Ways to Upsell Your Existing Customers
Joe Panettieri shares some tips on how to upsell to customers.

“Crediting Inc. magazine, I’ve reworked the 10 upsell tips a bit below to reflect MSP: think lifetime value, not transaction value, go for a no-brainer upsell, offer complementary products or services, stay in touch, practice the art of the perfectly timed pitch, help your customers sell more to their customers, remind customers of everything you offer, create incentives for in-house referrals, give customers a say in what you sell (and) put some skin in the game.”

What’s your opinion?