The Reddit Recap – Big vendor headaches, onboarding check-list, MSP and chill

The Reddit recap highlights last week’s top trending posts on the r/msp subreddit. This is the largest MSP-related group on Reddit with nearly 40,000 members. Looking to find a quick answer to a question? This is the place to be.

A warning to others. Dell brought in a 3rd party as a re-seller for vxrail. 6 months later 3rd party is trying to contact my client to provide services, they have direct contact info to owners. from r/msp


Discussions about big vendors snatching deals right out of an MSPs hands pop up in this thread frequently. This one is no different. Many commenters expressed similar experiences with the vendor in question. Others also noted they only deal with certain vendors’ equipment through distributors such as Synnex, Tech Data and D&H in order to sidestep these issues. Some suggested if the MSP closes the deal fast enough, these types of problems wouldn’t take place. It’s a tricky thing to navigate, and while it’s difficult to confirm whether or not this particular story is legitimate, there is no question that these types of back-door tactic happens throughout the industry.

MSP onboarding list from r/msp

Onboarding clients is not easy. This checklist, now publicly accessible, is a step by step process for MSPs onboarding a new client, and highlights the roles each step is associated with.

Any MSPs here who are fine with chilling? from r/msp

How many MSPs out there are okay with “chilling”? The owner of a small 12-person MSP in a large metro area kick started a discussion about how they treat the MSP as a “lifestyle business”, countering the ultra-competitive MSPs down the road. “The idea of getting into super high-growth mode seems unappealing. Why waste your life working your tail off if you’re already comfortable and have the lifestyle you prefer?” the user behind this particular wrote. The responses have been largely positive. Many commenters agreed with this “chill” mentality where the focus is on taking great care of your employees, clients and vendors, and not missing out on kids’ events. There was also mention of ditching marketing budgets and relying solely on word of mouth.

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Alex Coop
Alex Coop
Former Editorial Director for IT World Canada and its sister publications.

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