The Reddit recap highlights last week’s top trending posts on the r/msp subreddit. This is the largest MSP-related group on Reddit with more than 40,000 members. Looking for a quick answer to a question or some valuable input? This is the place to be.
Reddit’s MSP subreddit was furious last week after Microsoft announced the discontinuation of the Internal Use Rights (IUR) benefits for its Action Pack and competency programs. But the tone a is noticeably different today.
“Congrats to all that spoke out!” said one of the top posts on the thread this week, a few days after Microsoft retracted the decision to discontinue its IUR program for its partners.
Microsoft is hosting its Inspire event this week, and while the tech giant rolled back its partner program changes, some users suggest partners continue to hold Microsoft’s feet to the fire.
“I expect a phased approach to soften the blow and reduce backlash,” one user wrote.
Another indicated bluntly “this is just CorpSpeak for ‘you kids foiled my plans this time, but I’ll win next time.'”
On July 11, Microsoft launched the general availability of Azure Lighthouse and its cross customer management tools for its partners.
The announcement was welcomed with open arms, and partners had a noticeably different tune regarding the news, considering the hoopla around the near-discontinuation of IUR benefits.
“It’s nice to see Microsoft building something with MSPs in mind!” one user wrote.
Azure is an enormous platform, and it could really use a comprehensive guide when it comes to delivering managed services and solutions to customers. Lighthouse also includes a repository of automation templates on GitHub. It should be a strong resource for partners who have to create tailored solutions and support them over time.
Ever had an outgoing MSP give you a hard time after taking over their business for a client who wasn’t satisfied with their performance?
This thread is about a user who says they’ve spent the better part of a year designing a new WAN network for a client, replacing the former vendor’s solution. This also meant working with the outgoing vendor’s to lay the groundwork and understand the client’s current IT landscape. Easier said than done, it seems.
“These vendors have been not very complimentary about the plans, trying to poke holes in my design and generally making me feel like I’m wrong. That being said, I’ve had answers to all their concerns, and my client is still happy and confident in the solution,” the user wrote.
But naturally, it’s also led to a huge blow in confidence.
“They (the client) are putting the success of their business on us and my design and now I’m worried I’ve taken on more than I can handle,” the user behind the post indicated. “I guess I need someone to tell me that what I’m feeling is normal.”
Many comments responded with a resounding yes – it’s normal.