The Reddit recap highlights last week’s top trending posts on the r/msp subreddit. This is the largest MSP-related group on Reddit with more than 40,000 members. Looking for a quick answer or some valuable input? This is the place to be.
A Redditor claiming to work for a small MSP posted some kind words about Veeam and the vendor’s Hyper-V software.
Cited a recent incident where a power outage that killed the MSP’s RAID 5 array, they note the ensuing backup measures worked like a charm.
“Over the weekend we had a power outage that killed 2 out of 4 drive RAID 5 arrays. Lost the entire array. Put the 2 remaining drives into a mirror array, installed windows server, hyper visor role and restored the backup from B&R. I’ve never done a restore with B&R but didn’t need technical support. It was super simple,” they wrote.
Commentors were largely supportive of Veeam’s software, but called out the use of Raid 5 for backup.
“Never use Raid 5 for backup unless money is an issue. Always use Raid 10,” one person wrote.
“Even if money is an issue, use RAID 6. The cost delta to RAID 5 is so small I don’t understand why anyone would deploy RAID 5 today,” wrote another.
Stories of difficult-to-deal with customers rear their heads frequently on the r/msp subreddit.
This time around, a business with a bunch of WIndows 7 machines and old servers wanted to perform an audit.
“We go over to do a yearly audit and all of the “please activate Windows” logos are showing in the lower right of the screen. I asked the boss about the licensing info and tell him it’s time to move to Windows 10 anyway,” the post reads. “His response is that they don’t plan on moving to Windows 10 and that we are going to stay with Windows 7. I told him that isn’t really an option and we need to come up with a plan to move the workstations to 10. Still tells me they will not be moving to 10.”
Two weeks later, the client’s main SQL database goes down. The MSP gets a hold of the previous IT guy who tells them the client’s 2012 server data is cracked.
“All of the Windows 7 ultimate machines are also cracked. So now the owner is face with either updating to a newer version of Windows server or spending $5,500 on an antiquated operating system. Of course he’s blaming me for the crack no longer working because my web root picked it up and deleted the fake license files. offers me 5 grand to get everything working and crack all the operating systems again. Of course I refuse.”
A Redditor asks everyone how much they make selling backup. The answers vary significantly.