Tips on how to build and maintain sticky customer relationships

May 20, 2010
Managing IT Workloads: Time for A More Intelligent Approach?
The VAR Guy
Dan Dufault describes the opportunity for channel partners around intelligent workload management.

“Today, you should help your customers solve their immediate business challenges, with the knowledge that you are putting them on the path to intelligent workload management. You can also uncover new sales and services opportunities regardless of whether you specialize in delivering architectures and infrastructures or provide system support.”

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First Look: Firefox 4 Preview Delivers Speed, Revamped Interface
Scott Gilbertson provides some details around the upcoming release of Mozilla’s Firefox 4 browser.

“A new version of Firefox is due before the end of 2010, and while the finished product is still a long way off, beta code is expected to ship as early as late June. The new Firefox 4 is going to look more like Google Chrome. While we’re not suggesting Mozilla is ripping off Chrome, it’s hard to ignore a good idea when you see one, and Firefox 4 has seen several good ideas in Chrome. However striking the similarities, Firefox 4’s resemblance to Chrome is only skin deep. Under the hood, Firefox 4 is a radically different beast, both from Chrome and from its Firefox predecessors.”

Setting Expectations: Time for MSPs to Get Back to Basics
Maurice Saluan shares some tips on what MSPs can do to help build and maintain sticky customer relationships.

“Whatever you communicate to your customer must reflect the reality of what your organization can truly offer. That goes for the first contact and for subsequent encounters with a prospect. Once you have a contract with the customer, communication has to continue: Here is what we promised you, Mr. Customer, and here is what we have been delivering. Service level agreements must be worded carefully and realistically. Anything above and beyond should be negotiated, set to paper and agreed to with the same expectations-setting approach you used in the original engagement.”

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Maxine Cheung
Maxine Cheung
Staff Writer, Computer Dealer News

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