VoIP is in, but not that in

SCOTTSDALE, Ariz. – U.S. businesses continue to embrace VoIP, but they are not abandoning traditional voice lines, according to a survey by In-Stat.

VoIP is currently used by 20 per cent of US businesses, but 44 per cent of these businesses’ voice lines remain TDM, the market research firm says.

The survey did not include Canadian companies, so it isn’t clear if the finding would apply up here.

Robust business adoption of VoIP will continue, as In-Stat predicts that two-thirds of U.S. businesses will have some form of VoIP service by 2011.

“VoIP is particularly attractive to businesses with dispersed workforces, where long distance savings can be easily achieved,” says In-Stat analyst David Lemelin. “However, VoIP is not typically embraced as the sole source of voice communications for the vast majority of businesses that have adopted VoIP to date.”

In-Stat also found that:

– Multiple VoIP solutions are used by 36 per cent of businesses that have adopted VoIP, with broadband IP telephony solutions resonating most strongly with smaller businesses and IP PBX with larger ones;

– Hosted IP revenues will exceed Broadband IP Telephony by 2010 in the business market, despite more BBIPT lines being in place;

– Roughly 14 per cent of US businesses have at least some workers who use voice-enabled IM for business purposes.

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Jim Love, Chief Content Officer, IT World Canada

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