As an MSP, you operate in a highly competitive market and your ability to create value is highly dependent on owning the right tools at the right cost, so you can attract and retain clients with the right service portfolio, ensure profitability, and stay competitive—all of this while navigating a highly volatile digital environment.
Working daily with MSPs, we understand your unique needs and that’s why we launched an MSP-dedicated smart monitoring platform. It’s not just about great tech, but also about business-friendly options, through a subscription model that lets you scale and grow just as your clients do.
What are the benefits of working with an MSP-dedicated solution?
A more efficient service centre
Your service centre is where clients expect all your teams to show up for them, with the highest level of service, whether it’s monitoring and managing infrastructure, doing maintenance and upgrades, or managing service tickets and troubleshooting. Centralizing the monitoring data within a single console and a unified user interface makes for a more efficient and client-focused service centre.
“With Centreon we are sure to respond quickly in the event of an incident or performance downgrading, with reinforced control of contractual service levels, and we can really improve the experience of our clients.”—Morgan Berton, Head of IT Monitoring, Hub One
Flexible and powerful tools to support IT performance
Clients like to feel in control and that’s just what robust tools enable, through collaboration and communication, on top of promoting security and efficiency. In the Centreon MSP environment, pollers and remote servers allow both distant and on-site data collection, along with profile-based access control to efficiently organize teams and manage confidentiality. APIs and connectors integrate the IT monitoring platform with ITSM, automation, and other tools to help build a tightly interconnected environment and evergreen configuration, even in a cloud or software-defined environment.
“Econocom PSF’s Centreon offer guarantees our clients quality and follow-up for all their IT services. In a single interface, they have all the information to monitor and quickly take action if necessary.”—François Philippo, Business Development Manager, Econocom PSF.
A more innovative portfolio of services
Productivity and efficiency gains are an essential part of competitiveness, but alone, they’re not enough to stand out from other MSPs in your market. Getting ahead of the curve requires a differentiating service portfolio which can extend beyond the monitoring and managed services area to inform business decisions. Centreon provides the flexibility, the tools, and the data, which you can leverage to build an innovative portfolio of related services, bridging unmet clients’ needs—think customized and shared dashboards on key indicators, SLA reports, etc.
“With Centreon, we have enhanced decision-making capabilities aided by the decision-making tool for managers. By centralizing key data and customizing KPIs, MTF Quadra offers its clients a complete, powerful management tool. These tools help companies make quick, efficient strategic decisions in response to changes in their business.”—Olivier Gallet, Managing Director, MTF Quadra.
A manageable ROI
As an MSP, you need all the advanced features and advantages of the Centreon platform, but you need that platform to go the extra mile to help you manage ROI. That’s why we defined a pricing scheme that’s perfectly tailored to your MSP business needs. And that’s how we help you answer the tough questions: How can we evolve IT monitoring capacities without overextending financially? How can we afford increased capacity while developing new business? How can we remain profitable when clients change their mind? The answer is simple: it’s a custom pay-per-use scheme that makes your business and ROI more manageable.
“We use Centreon to make sure we can see problems before our clients do. The reporting aspect is also valuable, as are the event diaries. With them, we can have an immediate view of any malfunction.”—Kadri Kalpus, Monitoring Expert, Santa Monica Networks.
Let’s work together to create more value
Beyond designing a high-performance product and an innovative pricing scheme, Centreon is committed to building an ongoing partnership with your MSP business. Our technical, marketing and sales teams work hand in hand with your people, helping you get the most out of the Centreon platform and develop a competitive, profitable service portfolio.
“Everything about Centreon is positive, but the key lies in the teams. A product is a product. It can evolve, thanks to AI for instance, but the partnership with Centreon is the most important factor!”—Cyril D., Product Manager IT Project Manager—Proservia