Cisco contact centre survey reveals pain points
During these days of lockdown, contact centres are a company’s lifeline for customers, and they’re of necessity rapidly evolving.
Avaya CEO: ‘We’re going to make history in 2019, not repeat it’
Avaya is doing away with its multitude of complicated product names and lumping them under what it’s calling Avaya Intelligent Xperiences (Avaya IX).
Montreal-based contact centre solutions business, Quovim C3, acquires SSA Solutions
Following several other milestones this past year, Quovim C3, a contact centre solutions business in Montreal, has…
Canadian telecom solution company Group of Gold Line launches contact centre as a service
GL CloudConnect (GLCC), the enterprise division of Canadian telecom solution company Group of Gold Line, is expanding…
Avaya wants to put an end to fragmentation
With the release of new contact centre solutions from Avaya, the Santa Clara, Calif.-based vendor wants to…