Get in Touch With Us
Got a question about how we test and rank Canadian online casinos, spotted something on the site that needs a second look, or want to suggest a brand we should be looking at? This page explains how to reach the Online Casinos team and what you can expect once you do.
Ways to Reach Online Casinos
Email is the best way to contact us. Our team reviews every message that comes in, and we aim to reply within a couple of working days. You can write to us at [email protected].
If you can, tell us up front what your message is about — a factual query, a correction, feedback on a review, or something else entirely. It helps us route your note to the right person and get back to you sooner rather than later.
What We Can Help With
Online Casinos covers online casinos available across Canadian provinces, with a particular focus on payout speeds, banking options and welcome offers. Readers get in touch for all sorts of reasons, including:
- Questions about our rankings — If you want to know why a particular casino appears where it does, or how a payout time or bonus figure was sourced, ask us and we will explain our reasoning.
- Corrections — Bonus terms, wagering requirements and payment processing times change frequently. If you notice something on channeldailynews.com that looks out of date, we want to hear about it so we can check it.
- Site suggestions — If there is a Canadian casino brand, payment method or game category you think deserves coverage, let us know what it is and why.
- Content and partnership enquiries — If you represent a casino operator, software provider or media outlet and would like to discuss working with us, please introduce yourself and outline what you have in mind.
- Concerns about gambling harm — If you or someone you know is struggling with their gambling, mention this in your message. We will not be able to offer personal advice, but we can point you toward appropriate provincial and national support services.
Before You Write In
A few questions come up often enough that you may find your answer faster elsewhere on the site. If your enquiry concerns whether a specific operator holds a valid licence, what identification a casino may ask for, or how a deposit or withdrawal limit works, our reviews and guides cover these points in detail for each brand across the comparison tables you see elsewhere on channeldailynews.com. Readers outside Canada looking at alternative markets may also find our page on trusted non GamStop casinos in the UK useful.
For anything specific to an individual casino account — a delayed withdrawal, a bonus dispute, a login issue — the fastest route is usually the casino's own support desk, since we are an independent comparison site and do not hold or manage player accounts.
What Happens After You Send a Message
Every message is read by a member of our editorial team, not an automated system. We aim to respond within two working days, though this can stretch slightly during particularly busy periods. If your question requires us to check something — a bonus term, a payment processing time, a licensing detail — we would rather take a little longer and give you an accurate answer than a fast, vague one.
We do not sell or share the contents of reader emails, and getting in touch does not sign you up to anything.
Why Your Feedback Matters Here
Rankings and reviews on this site are based on published bonus terms, payment information and general research into each operator, not on which brand pays the most commission — commercial relationships never decide where a casino sits on our tables. Reader feedback is one of the ways we catch things that need updating, whether that is a changed wagering requirement, a new payment method, or a bonus offer that has since expired. If something you read here does not match what you found when you signed up with a casino, we would genuinely like to know.
Thank you for taking the time to read this far. Drop us a line whenever something needs clearing up.