Ann Arbor, Mich. – The University of Michigan’s annual PC consumer satisfaction study found that Americans are still happy with their PC products. Overall satisfaction grew by 4.1 per cent from last year’s poll
The university has been doing a PC satisfaction poll since 1994 and in this year’s sample it completed 70,000 telephone surveys.
Apple tops the list for favourite PC vendor with a rating of 83, which equates to a 2.5 boost from last year’s poll. Dell, which has been experiencing battery and customer service problems, actually made a comeback of sorts scoring a 78, which is a 5.4 per cent improvement.
BlackBerry gets surrounded
FRAMINGHAM, Mass.- IDC expects enterprise converged mobile device shipments to reach 63 million units worldwide by 2010, up from 7.3 million in 2005. While the Research In Motion (RIM) BlackBerry has become the gold standard for the enterprise device market, IDC believes Microsoft’s involvement with Motorola, Palm, and others, as well as Nokia’s commitment to an end-to-end strategy will threaten RIM’s stronghold in the enterprise market.
As a relatively untapped market, converged mobile devices for the enterprise presents tremendous growth potential with significant opportunities for differentiation and specialization arising from stringent IT requirements and increasing demand for additional features and functionality.
This is creating a fiercely competitive environment comprised of converged mobile device vendors battling for dominance within the mobile enterprise.
RIM is the undisputed market leader in the enterprise with more than 5.5 million subscribers worldwide.
IDC believes Nokia and Motorola are in strong positions because of their leadership in the overall mobile market.