Level Platforms announced the availability of on premise and cloud editions of Managed Workplace 2012, a remote monitoring and management (RMM) platform.
The new version will include mobile device management, a fully integrated network operations centre and help desk services.
According to LTI, Managed Workplace 2012 enables IT service providers in Canada to be profitable by gaining a deep insight into customers’ network, while proactively managing issues.
Peter Sandiford, CEO of Level Platforms, said The ability to effectively manage smartphones and tablets represents the fastest growing market opportunity for IT service providers today, as businesses everywhere seek ways to limit the well publicized risks associated with the wave of new devices entering the workplace. Level Platforms provides complete support for the four major mobile operating systems, all managed in the context of the existing applications and networks that determine the security and performance of the end user experience.
Other key features include: Mobile Service Manager – With the ability to manage alerts from Managed Workplace from anywhere, at any time through a smartphone or tablet, MSPs can stay on top of customer issues.
One-Click Support Assistant – Provide a complete range of end-customer support options through the single click of a customizable and brandable desktop icon.