Gold
Navantis is one of those solution providers who is effectively managing the channel transformation to Cloud and creating their own IP.
This Toronto company has been on the stage several times before but its innovative Peopleworks OnCloud solution supports more than 100,000 people every day as well as associations and regulatory bodies across the country. These clients now have a predictable, affordable membership management solution that is certified for and built on the Microsoft Dynamics CRM 2015 platform.
This unique solution helps member based organizations realize a 25 per cent efficiency improvement, a reduction of 50 per cent in staff time needed for renewal activities, a drastic drop in errors and it costs approximately 50 per cent less than similar solutions.
Silver Award
High-end appliance retailer Canadian Appliance Source was looking to expand into other cities. As a true trusted advisor, Digitcom suggested the company establish small call centres in each location to handle inbound calls.
This led to the creation of one common contact centre that would be able to handle calls on behalf of all stores but with a local feel that used local numbers instead of the impersonal 1-800 number.
By centralizing the client’s contact centre, a much smaller number of agents are now required to manage customer relations producing a 54 per cent overall cost savings.
Bronze Award
Today’s solution provider needs to embrace innovation, flexibility, and speed. XCEL Professional Services achieved all three with a RECOVERY360 — a hybrid solution that protects users from data loss and costly down time. It backs up data directly from a server and creates a virtual image that can be booted instantly, and aggressively speeds up the recovery time.