BASKING RIDGE, N.J. – Avaya Inc. announced significant enhancements to its Intelligent Communications suite of converged IP telephony solutions specially designed for small and mid-size businesses.
The company said the enhancements give even the smallest firm an easy, affordable way to take advantage of advanced, IP-based communications to improve productivity, customer service and virtually any business process.
Avaya’s new developments also enable companies to access less expensive call services from service providers offering Session Initiation Protocol (SIP)-based trunking, which can cut calling costs in half.
The company is introducing two versions of enhanced software for Avaya IP Office, now at version 4.0, its flagship solution for SMBs. The Standard edition is designed for very small businesses and serves up to 32 users. The Professional edition enables firms to take advantage of enhanced mobility, multi-site networking or customer service intelligence and scales to supportup to 270 users.
In addition to new IP Office software, Avaya is expanding its current portfolio of servers by introducing a new IP Office 500 communications server. Its compact, modular, and flexible design supports telephony, voice messaging, and a complete customer service suite – all at an attractive price for small and mid-size businesses.
The list price for the IP Office 500 with the Standard Edition software begins at US$700. A range of cards supporting handsets and trunk lines start at US$250. An upgrade to the Professional Edition software is priced at US$1,000.
