Mitel Networks CEO to leave post

After just over nine years at the helm of Mitel Networks Inc., Don Smith is leaving as chief executive officer of the unified communications applications developer to sit on the board directors.

Smith’s decision, announced Thursday with the release of quarterly financial results, comes only four months after the Ottawa-based company went public.

However, in an interview he said that in the months leading up to the initial public offering he wasn’t considering an exit.

“Now seemed as good a time as any,” he said. “We’d achieved as many of the things I had as personal objectives since I came back to Mitel almost a decade ago.” In addition, the 62-year-old Smith noted he’s been working 40 years.

His departure comes after leading Mitel through what could be considered a complete overhaul: Shifting to a software-based company from a PBX manufacturer, buying U.S. competitor Inter-Tel Inc. in 2007 and going public in April.

As a result, he says research companies rate Mitel the third biggest IP communications supplier in the U.S. either by ports shipped or revenue to small and mid-sized businesses (SMBs).

“We’re recognized for our leadership in the move to a software-business model. I take a lot of pride in that.”

Today, Mitel pulls in about US$648 million a year with a staff of 2,358.

Its latest quarterly results, though, were lower than expected. Revenue for the three months ending July 31 was US$160 million, about two per cent less than the strong fourth quarter. The company had hoped momentum from that quarter would continue. Net income was $6.8 million.

In a conference call with financial analysts, Smith blamed “caution” in the SMB market, where limited access to credit is causing purchasing delays or reductions in capital spending. Revenue for telecommunications products was down in Europe, and flat in the U.S, but up in Canada and Asia Pacific regions.

Mitel is adding new customers, system integrators and resellers, Smith emphasized.

In April, 2001, when Smith returned to Mitel as CEO after a stint at Nortel Networks Inc. at the request of chairman Terry Matthews, digital PBX-related gear accounted over 95 per cent of what the company sold. But, Smith said, it was clear the communications world was evolving to Internet Protocol. In less than four years the bulk of its platforms were IP-based and it had moved out of hardware manufacturing.

Today, company phones that run applications account for 45 per cent of the IP phones the company sells. Its Mitel Applications Suite, which includes unified messaging and audio and Web conferencing capabilities, now runs in VMware virtual environments.

Smith will remain as CEO until his successor is named. Without wanting to tie that person’s hands, looking ahead a few years he said there’s still “turbulence” in the industry, pointing to Nortel’s collapse. “That’s creating opportunity for us,” he said.

As for what Smith will do with his new-found time, speaking to MBA students is one — though not as a faculty member, he insists.

Sitting on more boards is one option, he admits including those of the company’s chairman. Matthews, who founded Mitel in 1973 along with Michael Cowpland, is chair of Wesley Clover International Corp., which invests in high-tech companies.

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Jim Love, Chief Content Officer, IT World Canada

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Howard Solomon
Howard Solomon
Currently a freelance writer, I'm the former editor of ITWorldCanada.com and Computing Canada. An IT journalist since 1997, I've written for several of ITWC's sister publications including ITBusiness.ca and Computer Dealer News. Before that I was a staff reporter at the Calgary Herald and the Brampton (Ont.) Daily Times. I can be reached at hsolomon [@] soloreporter.com

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