Secrets of Salesforce, FreshBooks, and other tech stars on the 2018 list of Best Workplaces in Canada
Inbox message count: 200When it comes to work clutter, spring does bring the connotation of a “fresh start” I typically feel with the changing of the seasons. Right now, my email inbox has just over 200 emails in it, although none of them are unread. If I had been asked this question a year or two ago, however, my answer would have been very different. Over the last year, I have actually started to move away from email to mobile apps for my phone, plus other more collaborative, real-time messaging systems like Slack, which have really reduced the email backlog. These tools help me stay on top of things without fighting the inbox battle, which I appreciate because, if truth be told, I’m actually not a big fan of spring cleaning!
Inbox message count: 1 page worth of emailsI get probably anything from 500 to 1,000 emails a day, so it’s hard to keep it at zero but I have a lot of techniques for dealing with it. I am a one-page type of person, so by the end of the day I should only have one screen of emails. I'm by and large very good, but I do it with the help of a great team who I trust completely. I delegate an awful lot; they help me perform an audit on what I need to address immediately and what I don't need to address personally. That said, I'm not talking about blind deletion of email. If someone respects me enough to send me an email, I should show some respect and respond to that email, or message on LinkedIn, Twitter, all of that. I respond to everything, sometimes not in a timely fashion, but I'll respond.
Inbox message count: Bursting at the seamsMy inbox is usually bursting at the seams! I am super organized and love to get stuff done, so I find that flipping through my inbox and marking the most important emails first every morning helps focus my attention on the critical items. Being decisive with emails and taking action immediately keeps my inbox manageable and clutter-free. Also, I am known to have multiple tabs open in my browser as I typically juggle a number of tasks at once. My strategy is to triage the important tasks and then work through in priority order.
Unread messages: ZeroBelieve it or not, I have no unread messages in my inbox. We have a creative and collaborative culture at the Thomson Reuters Technology Centre and that requires staying connected to the team. It also means being focused and present during every interaction with my teammates. I find I’m most present when I know what’s in front of me and I’m on top of it. This isn’t always an easy task. When faced with email overload, prioritizing and managing your time efficiently is imperative, and sometimes that means responding to leftover emails at the end of the day.
Inbox message count: 50-100I receive anywhere from 50 to 100 emails a day. Being German, I have the tendency to be very organized with my emails and am detailed, in terms of folder management of my Outlook In-Box. To keep my email organized, I “spring clean” all year-long and keep a very structured set of Outlook folders that I use to save important emails, so that I can easily access them.
Luc Villeneuve, country leader, general manager, Red Hat Canada
Inbox message count: 300 per day, 8-10,000 saved
I can’t live without emails. I get 300 on an average every day. I try to respond within 24 hours, which for the most part I’m able to respect if the email is addressed to me. If I'm copied, I only respond if I can add value. When I travel or have all-day meetings, emails accumulate very quickly, not allowing me enough time to respond within 24 hours. Emails older than a week have a 99 per cent chance of getting read. I don’t have a good filling tool and I'm open to learn more. I have 8-10 thousand emails saved in my inbox. No specific reason why I keep so many. The search feature is pretty good, which I use to track older mail.