As of Oct. 1, Ericsson field services will be handled by external providers, Inside Towers reports. This will result in the layoff of 750 employees in North America.
Inside Towers cites an internal Ericsson memo, which said, “Since the inception of our field service delivery business in 2015, we have consistently worked with trusted and authorized external providers. Ericsson’s delivery of network services, from site design and engineering to continuous preemptive support and network optimization, will not change. The self-perform capability proved critical for us to accelerate local service delivery capabilities during the peak of the 5G cycle, with quality and an unwavering commitment to safety, setting a new standard for tower technicians in the U.S. However with the downturn in market demand, we can no longer justify the cost this unique capability represents.”
