Ingram Micro Canada inks Avaya services

Ingram Micro Canada (NYSE: IM) has confirmed Avaya installation services will now be available to Avaya Connect channel partners in Canada through the Ingram Micro Services Network (IMSN).

This is another big win for Ingram in Canada. 2011 is shaping up to be a banner year for Mark Snider, country GM and the team at Ingram.Ingram’s IMSN will enable new Avaya resellers with certified Avaya channel partners in a non-competitive environment. We all know that partner-to-partner collaboration has been extremely difficult in the Canadian channel.

What Ingram’s IMSN tries to do is help both parties complement each other with professional services and technical support.

Snider said that out of the gate the new Avaya Connect channel partners aren’t always equipped to offer the installation services expertise required to deploy Avaya solutions.

With the support of the IMSN, new partners can sell and support Avaya solutions day one. “There’s no waiting period. By joining the IMSN and partnering smart, our channel partners can instantly expand their geographic coverage and technical capabilities around advanced solutions such as Avaya. It’s a tremendous value-added service that Canadian channel partners can only get from Ingram Micro,” Snider said in a statement.

Ingram Canada became an Avaya value-added distributor in 2010. As an Avaya Connect VAD, the Canadian distributor is authorized to market, sell and support the complete portfolio of Avaya Enterprise Communications Solutions — including Avaya’s unified communications, contact center, small-medium enterprise and data networking solutions — to authorized Canadian resellers.

In addition to the new installation services, Ingram Micro Canada offers Avaya channel partners access to business development, demand generation and technical support resources, as well as set up, custom configuration, certification training and pre- and post-sales support.

Renzo Dipasquale, director of channels, Avaya Canada, said that it was essential that Avaya and the channel partners be able to deliver world-class customer service through every link in the chain and he is confident that Ingram will support new Avaya solution providers as they extend their own service capabilities and expertise.

Avaya partners interested in offering their services as part of the IMSN, and Canadian-based channel partners interested in becoming an Avaya reseller, should contact their Ingram Micro sales representative or send an e-mail to [email protected]

Synnex (NYSE: SNX) reported revenues from continuing operations was $2.47 billion, an increase of 28.9 per cent over the prior fiscal year quarter.

The acquisition of Infotec in Japan added $301 million, and sales growth remained strong in both the U.S. and Canada.

Synnex’ global business services revenue from continuing operations was $39.2 million, an increase of 50.5 per cent over the prior fiscal year quarter. In the fiscal first quarter, the revenue contribution from acquisitions was $10.8 million. Company CEO Kevin Murai said he was pleased with the performance in the fiscal first quarter, particularly considering the results included acquisition and integration expenses.

“Our recent acquisitions are tracking to plan and we expect the integrations and the related charges to be completed by mid-year with increasing improvements to margins late in the year,” he saidMurai added that after the earthquake and tsunami in Japan, all employees are safe and unharmed. Synnex’ Infotec suffered nominal inventory and facility damage. Murai expects that the demand environment in Japan will be somewhat affected in the coming months.

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Paolo Del Nibletto
Paolo Del Nibletto
Former editor of Computer Dealer News, covering Canada's IT channel community.

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