Integrating remote monitoring and management with cloud backup solutions

Automated ticking and an integrated dashboard are among the wins for mutual partners following a technical integration agreement between Intronis and Continuum.

Intronis provides cloud backup solutions for the IT channel, and Continuum provides integrated managed services solutions to the channel. The two vendors say their strategic technical alliance will simplify and consolidate the day-to-day monitoring of Intronis backups on Continuum’s Remote Monitoring and Management (RMM) platform.

“By integrating Intronis and Continuum, we are making it easier and more profitable for our mutual channel partners to deliver backup and recovery solutions as part of their managed IT services,” said Chuck DeLouis, vice-president of product management at Intronis, in a statement. “In 2014, Intronis channel partners can expect continued advancements in our technical integrations, as well as more emphasis on collaborative marketing resources that will help them differentiate, manage and grow their IT services business.”

VARs and MSPs will also get an intuitive Web-based API for faster configuration and deployment, the ability to monitor all Intronis backups from the Continuum IT Support Portal, automated ticketing from Continuum’s ticketing system to streamline backup monitoring, and Intronis-specific data in Continuum’s RMM platform with more detail on backup activity.

“Providing complete monitoring and management of backup and recovery is an essential part of any managed services solution set and the integration between Continuum and Intronis is the latest example of how we’re enabling increased efficiency for our partners,” said Dee Zepf, vice-president of product management and technical services at Continuum, in a statement.

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Jim Love, Chief Content Officer, IT World Canada

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Jeff Jedras
Jeff Jedras
A veteran technology and business journalist, Jeff Jedras began his career in technology journalism in the late 1990s, covering the booming (and later busting) Ottawa technology sector for Silicon Valley North and the Ottawa Business Journal, as well as everything from municipal politics to real estate. He later covered the technology scene in Vancouver before joining IT World Canada in Toronto in 2005, covering enterprise IT for ComputerWorld Canada. He would go on to cover the channel as an assistant editor with CDN. His writing has appeared in the Vancouver Sun, the Ottawa Citizen and a wide range of industry trade publications.

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