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New smart process app from OpenText


Waterloo, Ont.-based OpenText unveiled its Smart Process Applications, which are designed to help organization’s with its Business Process Management Suite (BPMS) investments.

According to OpenText, Smart Process Applications integrate BPMS solutions with key OpenText EIM products for organizations who are looking to better manage process-based operations and enterprise information.
Andrew Bartels, vice president, principal analyst at Forrester Research, Inc., said what business needs now is a new generation of flexible, adaptable apps that can address the messy and unpredictable processes and collaborative activities that are central to any business. Business executives want what we call “smart process applications” – a new generation of packaged applications that are being created specifically for those collaborative business activities. Forrester Research has forecasted the combined market for these products will grow to $34 billion by 2015.2
OpenText CEO Mark J. Barrenechea said that the company is responding to the shift in market demands and delivering upon the EIM strategy by elevated Smart Process Applications to the next level. This will now provide business users with ready-to-use building blocks that include process models, application logic, persona-based user experiences, and case configurations.
Barrenchea added that these Smart Process apps draw upon the foundation of OpenText’s process and case management solutions integrated with products such as: Content Server (Enterprise Content Management), Capture Center (Information Discovery), StreamServe (Customer Experience Management) and more.

In addition, OpenText Smart Process Applications support the most common horizontal and vertical processes critical to business and can be up-and-running in as little as 30 days, the company said.

OpenText Smart Process apps include: Assure for Customer Service, Assure for Human Resources, and Client Management for Insurance.