TORONTO – Former CDN Solution Provider of the Year Clear Concepts of Winnipeg always seem to produce a solution with a heart-warming story for the Channel Elite Awards competition. And, its Gold winning solution for 2015 is no different.
Clear Concepts worked with Macdonald Youth Services of Manitoba that provides support, care, and treatment for children, youth, young adults, and their families. Currently, in the Province of Manitoba Macdonald Youth Services has 17 houses- including three in Thompson, one in The Pas, and 13 in Winnipeg. In some cases, the locations are separated by distances up to 750 km. Macdonald Youth Services assist more than 8,000 at risk youth each year. They also employ approximately 225 full time staff, and work with hundreds of foster parents, volunteers, community members.
Clear Concepts implemented a videoconferencing and white boarding solution to address growing travel expenses. The Cisco Meraki Security devices secures the network, while also providing monitoring and attention these kids linking 27 locations. This technology gives both staff and youth the ability to use technology in a safe and controlled environment with very little risk that the youth were going to misuse the technology, and allow them to use the technology for homework and research in the same ways that any other child their age would use technology.
The silver award winner had to deal with potential oil spills and mining disasters. Needless to say Konverge Digital Solutions’ solution is pretty confidential, but we can tell you that the client is in a high-risk industry where health and safety is a high priority.
Konverge Digital Solutions crafted a custom software solution for making the inspection process of facilities more streamlined. This solution ends up saving the company literally a million dollars a day and ensures that the equipment is always well-maintained and disruptions or shutdowns are limited.
Discount Car and Truck Rentals, one of the leading car rental agencies in Canada had an aging Nortel BCM system. They were fearful of an outage because the old system did not have back up or business continuity features.
Digitcom Canada provided an innovative solution to increase the number of calls each agent could effectively manage. With new skills-based routing features, Discount was able to see a seven per cent increase in revenue due to most appropriate agent handling each respective call. Statistical reporting confirmed that a nine per cent increase in the number of calls handled per agent and a significant decrease in on-hold wait time for inbound sales calls.