Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact centre as a service (CCaaS) for small and mid-market enterprises and business process outsourcers (BPOs), has announced that it has entered into a strategic partnership with Bridgepointe Technologies Inc., a tech advisory firm for the mid-market and enterprise.
Through the partnership, Bridgepointe’s tech strategists can now provide Broadvoice’s cloud communications solutions to their mid-market clients.
Broadvoice offers cloud communications offerings built on its proprietary platforms. These include:
- Broadvoice CCaaS, a cloud-native, low-code omnichannel contact centre platform that gives sales and service agents a single pane of glass for calls, chats, emails and social media
- Broadvoice b-hive, a proprietary UCaaS platform that includes cloud PBX, unified communications, collaboration and a virtual call centre, to unify and streamline internal and external communications. b-hive also connects to critical business apps through native integrations with Zapier, Webhooks and more to optimize business workflows and productivity.
