Enterprise artificial intelligence (AI) platform provider Coveo has announced that, after several months of beta testing with selected customers, Coveo Relevance Generative Answering is generally available.
Earlier this year, Coveo launched the Relevance Generative Answering Design Partner Program, working with customers, including Informatica, Synopsys, VMware, Xero, and Zoom Communications. According to the company, early adopters found that self-service success improvements from Coveo Relevance Generative Answering could lead to a reduction of up to 25 per cent in the overall cost-to-serve for a typical large technology company.
Deployed on top of the Coveo AI Search Platform, Coveo Relevance Generative Answering generates answers to complex user queries within digital experiences by leveraging Large Language Models (LLMs) on top of the unified indexing and relevance functionality of Coveo’s platform.
The company said that that the enterprise-ready solution is content-agnostic, scalable, secure, traceable, and can provide accurate and relevant answering, and composite abstracts from multiple internal and external sources of content – meaning it is not limited to the content or knowledge base within existing systems.
