Kaseya adds capabilities to IT Complete platform

Kaseya, a global provider of unified IT management and cybersecurity software for managed service providers (MSPs) and small to mid-size businesses (SMBs), has announced new capabilities for its IT Complete offerings which, it said in a release, will “enable customers to optimize their business operations and revenue through the power of AI and workflow integrations, all while minimizing compliance risks and making the tools completely flexible and adaptable to customers’ needs.”

Highlights include:

  • CooperBots, a fully automated workflow that combines the power of integration with an AI assistant conducting work on customers’ behalf. With CooperBots, technicians are free to do more meaningful work.
  • Secure Payments, a new Kaseya product, secures MSPs and their downstream customers to eliminate non-compliance risks.
  • FLEXspend for Backup, part of Kaseya’s Backup Suite, allows customers to easily switch Datto backup products from on-prem to cloud and vice versa.

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