Enterprise conversational and generative AI platform and solutions provider Kore.ai has announced the integration of its Experience Optimization (XO) Platform with Zoom Contact Center.
Zoom Contact Center customers, it said, now have access to intelligent virtual assistants (IVAs) powered by the Kore.ai XO platform, which the company added can automate up to 90 per cent of front-line requests. The IVAs offer no-code deployment, 24/7 self-service, and multilingual support for over 130 languages.
Kore.ai says that IVAs built on its platform can recognize user intent, sentiment, and tone, and enable human-like conversations through its natural language understanding and contextual intelligence. They are also powered by generative AI technology and large language models (LLMs).
