MSP360, a provider of backup and IT management offerings for managed services providers (MSPs) and IT departments, has introduced a new feature in its MSP360 Managed Backup Online Access.
Designed to minimize the need for time-intensive IT support tickets requesting backup data access and item-level restorations, the aim, the company said, is to free up MSPs, enabling them to concentrate higher-value tasks.
Called Online Access 2.0, the new capability allows end users to autonomously navigate through their backups using MSP360 Managed Backup and perform item-level restorations without requiring direct help from an MSP. It streamlines the process for end users, letting them easily download the necessary file(s) directly to their computers, saving time and effort.
“Considering the increasingly complex IT threat landscape, MSPs can’t afford to use their scarce resources on monotonous tasks,” said company CEO Brian Helwig. “By enabling MSPs to offer this option to end users, they can concentrate more on critical functions like threat prevention, detection, and remediation, as well as strategic planning and services that drive revenue.”
