Current SAP Canada channel chief Mary Peterson is transitioning out of that role for Stevens.
Peterson has been the channel chief of SAP Canada since late 2011 and has been instrumental in dramatically increasing the subsidiary’s enterprise business through channel partners.
Meanwhile the London, U.K.-born Stevens brought some much needed stability to Microsoft Canada’s channel team after rapid departures of Mark Dodds, Neil Tanner and Microsoft Canada president Max Long.
While at Microsoft Canada, Stevens led the charge for sales of cloud services featuring Office 365.
The news of Stevens’ appoint comes off the heels of SAP massive restructuring of its service, support and custom development operations. The move was made to help speed up innovation and the overall SAP experience for customers. SAP also hopes this new service offering will reduce complexity and costs for customers.
There will be a new portfolio of services and best practices as a result that will focus on outcome-based services. SAP will introduce an agreement framework that will have new contracts, new pricing and a new set of global terms and conditions all in one order form.
Also part of this new service and support initiative is a unified client engagement model for developing and retaining long-term customers. In this new structure will be a maximum engagement level called SAP MaxAttention. SAP calls this tier a strategic partnership and will offer customers an end-to-end solution based on HANA and HANA Cloud.
MaxAttention will also have a control operation and mission control centres for the customers.
SAP also announced a hybris billing solution as part of the company’s Solutions for Customer Engagement and Commerce program.
According to SAP, hybris billing enables organization to monetize digital transformation through a multi-sided platform that includes the vendor’s ecosystem of channel partners.
SAP said hybris billing is a critical piece in the digital transition by providing an end-to-end solution for complete coverage of the offer-to-cash process for new digital business models that can be integrated with the rest of the customer engagement and commerce portfolio.