The Reddit recap highlights last week’s top trending posts on the r/msp subreddit. This is the largest MSP-related group on Reddit with more than 40,000 members. Looking for a quick answer or some valuable input? This is the place to be.
What happens when a new chief executive officer enters the picture and blows up the managed services model that was in place? In this case, a whole lot of bad.
The Redditor behind the post wrote that the MSP he works for was “demoted to outsourced on-demand” and the CEO’s new IT guy asked some bizarre questions, like “VMware, is that like Office?” Yikes.
It didn’t take long for the new CEO to become the former CEO, and the MSP is performing damage control.
A Redditor writes in saying they’re being offered the role of chief information officer at an external firm. The firm is also a client of theirs.
“For the entirety of my tenure at this shop I’ve been the lead engineer and project manager for their largest client – 400 users, offices nationwide, $200M in revenue and growing. It’s not the only account I work on, but it’s the largest line item in our entire book of business. They’ve been on a steady trajectory of growth for the entire time we’ve had them and it’s starting to strain our ability to support them. Originally this contract was everything from help desk to data center, but we encouraged them to hire help desk staff a few years ago and have been reducing our role so that they can handle more on their own. Now they have a Help Desk that reports to an IT Manager that reports up to the CFO, and I get CC’d on most emails, almost like outside council.”
Recently, they wrote, that client’s chief financial officer asked them if they were interested in the role of CIO. This person’s handling of the account impressed the CFO enough to get a job offer.
“I told him that it posed an ethical dilemma, but that I honestly did want them to succeed and to be a part of their growth. In my mind, this could happen in my role now, but I’m sure this was an admission that I’d be willing to go for the right price.”
A lot of comments are suggesting this person take the job. What do you think?
IT documentation software firm IT Glue was facing some issues last week. Naturally, Reddit was all over it.
Things appear to be back in order on IT Glue’s side.