Cybersecurity vendor Sophos has expanded its commitment to the channel with the addition of Partner Care, a new offering in its global partner program that includes a 24×7 team of Sophos experts who handle non-sales related questions and operational support.
Sophos Partner Care offers a single point of contact for quoting, navigating the partner portal, addressing licensing queries, Not For Resale (NFR) requests, and more, the company said. It is designed to speed up response times for Sophos partners and Managed Service Providers (MSPs) needing assistance with administrative and operational tasks.
“We know that administrative and operational issues take away valuable time needed to build customers relationships, pursue prospects and close new business deals,” said Kendra Krause, senior vice president of global channels and small business sales at Sophos.
