Reddit discusses franchised MSP blunders, network performance tools, and returning to the office

The MSP subreddit has been busy. Let’s take a look at some of the top discussions. And then let’s go enjoy the weekend.

Self-reflection is good. And if you’re a professional, you know the value you’re providing customers is worth the money they’re paying. But it’s absolutely no surprise that, in the example below, that the customer ditched its previous MSP for a new one.

How can some places call themselves professionals? from r/msp

A self-described long time subreddit lurker says their client is pressuring them to provide detailed monitoring data on WAN and VPN performance. The Redditor says they currently use Meraki or Watchguard as the standard firewall and wireless products and use CW Automate as our RMM. What’s missing? Lot’s of references to Zabbix and Obkio in the responses.

What do you use for network performance & monitoring? from r/msp

How is your MSP handling COVID-19 safety? from r/msp

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Alex Coop
Alex Coop
Former Editorial Director for IT World Canada and its sister publications.

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